Frequently Asked Questions
Can you source a specific watch for me?
Yes, we can. With our extensive network in the luxury watch industry, we can locate specific timepieces upon request. If the watch you’re seeking isn’t in our current inventory, we’ll diligently source it for you, typically fulfilling orders within one week or less.
How do I sell my watch?
To sell your watch, please complete our Contact Us form on the SELL YOUR WATCH page. After submission, one of our associates will review the details and promptly follow up with you to discuss the next steps.
Do you accept trades?
Yes, we accept trades for most major watch brands. Kindly fill out our Contact Us form on the TRADE YOUR WATCH page so we can assess your timepiece and provide you with an accurate trade-in value.
What types of payment do you accept?
We accept various payment methods, including credit cards, debit cards, wire transfers, and select cryptocurrencies. Please note that credit card transactions may be subject to a processing fee. For detailed information on payment options and any associated fees, please contact us directly.
Do you offer financing?
Yes, we offer financing options through reputable third-party providers. To learn more about our financing plans and to see if you qualify, please reach out to our team for assistance.
How do I know your watches are authentic?
We guarantee the authenticity of all our timepieces. Each watch undergoes a comprehensive multi-point inspection and authentication process conducted by our experienced horologists. We source our watches from trusted suppliers and ensure that every piece meets our stringent standards before being offered for sale.
What is your return policy?
We strive for complete customer satisfaction. If you’re not entirely happy with your purchase, please refer to our Return Policy for detailed information on returns and exchanges. Our team is here to assist you through the process to ensure a smooth experience.
Do you provide warranties for your watches?
Yes, we offer warranties on our timepieces. The duration and terms of the warranty may vary depending on the specific watch. For detailed warranty information on a particular timepiece, please contact us directly.
How can I contact customer service?
Our customer service team is ready to assist you with any inquiries. You can reach us via our Contact Us page, by phone at (919) 675-2747, or by email at [email protected]. We aim to respond to all queries promptly.
Do you ship internationally?
Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary based on the destination. For more information on international shipping options and costs, please contact us directly.
Can you source a specific watch for me?
Absolutely! We are a part of an exclusive network of the largest watch dealers in the world. If the watch you are looking for is not in stock, we will are happy to source it for you. We can usually fill orders within one week, two weeks at the most.
Does you accept trades?
Absolutely! We are a part of an exclusive network of the largest watch dealers in the world. If the watch you are looking for is not in stock, we will are happy to source it for you. We can usually fill orders within one week, two weeks at the most.
What types of payment do you accept?
Select the product you wish to purchase and click on “Add to cart”. Your product will then appear in the shopping cart located at the top right. If you wish to continue adding products, continue browsing the website, while if you wish to complete the purchase, click on the cart and on “Place order”. You will then need to fill in your personal details, delivery address, select the payment method and make the payment.
Do you offer financing?
Select the product you wish to purchase and click on “Add to cart”. Your product will then appear in the shopping cart located at the top right. If you wish to continue adding products, continue browsing the website, while if you wish to complete the purchase, click on the cart and on “Place order”. You will then need to fill in your personal details, delivery address, select the payment method and make the payment.
How do I know your watches are authentic?
Select the product you wish to purchase and click on “Add to cart”. Your product will then appear in the shopping cart located at the top right. If you wish to continue adding products, continue browsing the website, while if you wish to complete the purchase, click on the cart and on “Place order”. You will then need to fill in your personal details, delivery address, select the payment method and make the payment.
How do I know your watches are authentic?
Select the product you wish to purchase and click on “Add to cart”. Your product will then appear in the shopping cart located at the top right. If you wish to continue adding products, continue browsing the website, while if you wish to complete the purchase, click on the cart and on “Place order”. You will then need to fill in your personal details, delivery address, select the payment method and make the payment.
How do I know your watches are authentic?
Select the product you wish to purchase and click on “Add to cart”. Your product will then appear in the shopping cart located at the top right. If you wish to continue adding products, continue browsing the website, while if you wish to complete the purchase, click on the cart and on “Place order”. You will then need to fill in your personal details, delivery address, select the payment method and make the payment.
How do I know your watches are authentic?
Select the product you wish to purchase and click on “Add to cart”. Your product will then appear in the shopping cart located at the top right. If you wish to continue adding products, continue browsing the website, while if you wish to complete the purchase, click on the cart and on “Place order”. You will then need to fill in your personal details, delivery address, select the payment method and make the payment.
How do I know your watches are authentic?
Select the product you wish to purchase and click on “Add to cart”. Your product will then appear in the shopping cart located at the top right. If you wish to continue adding products, continue browsing the website, while if you wish to complete the purchase, click on the cart and on “Place order”. You will then need to fill in your personal details, delivery address, select the payment method and make the payment.
