Frequently Asked Questions
Can you source a specific watch for me?
How do I sell my watch?
To sell your watch, please complete our Contact Us form on the SELL YOUR WATCH page. After submission, one of our associates will review the details and promptly follow up with you to discuss the next steps.
Do you accept trades?
Yes, we accept trades for most major watch brands. Kindly fill out our Contact Us form on the TRADE YOUR WATCH page so we can assess your timepiece and provide you with an accurate trade-in value.
What types of payment do you accept?
Yes, we offer financing options through reputable third-party providers. To learn more about our financing plans and to see if you qualify, please reach out to our team for assistance.
How do I know your watches are authentic?
We guarantee the authenticity of all our timepieces. Each watch undergoes a comprehensive multi-point inspection and authentication process conducted by our experienced horologists. We source our watches from trusted suppliers and ensure that every piece meets our stringent standards before being offered for sale.
What is your return policy?
We strive for complete customer satisfaction. If you’re not entirely happy with your purchase, please refer to our Return Policy for detailed information on returns and exchanges. Our team is here to assist you through the process to ensure a smooth experience.
Do you provide warranties for your watches?
Yes, we offer warranties on our timepieces. The duration and terms of the warranty may vary depending on the specific watch. For detailed warranty information on a particular timepiece, please contact us directly.
How can I contact customer service?
Do you ship internationally?
Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary based on the destination. For more information on international shipping options and costs, please contact us directly.
