Frequently Asked Questions
How can we help?
Can you source a specific watch for me?
Yes, we can. With our extensive network in the luxury watch industry, we can locate specific timepieces upon request. If the watch you’re seeking isn’t in our current inventory, we’ll diligently source it for you, typically fulfilling orders within one week.
How do I sell my watch?
To sell your watch, contact us via our Sell Your Watch page. One of our associates will review the details and promptly follow up to discuss next steps.
Do you accept trades?
Yes, we accept trades for most major watch brands. Reach out via our Trade Your Watch page so we can assess your timepiece and provide an accurate trade-in value.
What types of payment do you accept?
We accept secure payment via wire transfer and certified check, and offer financing options through reputable third-party providers. Contact us to learn more about financing and to see if you qualify.
How do I know your watches are authentic?
We guarantee the authenticity of all our timepieces. Each watch undergoes a comprehensive multi-point inspection and authentication process conducted by our experienced horologists. We source from trusted suppliers and ensure every piece meets our stringent standards before it is offered for sale.
What is your return policy?
We strive for complete customer satisfaction. Please refer to our Return Policy for detailed information on returns and exchanges. Our team is here to ensure a smooth experience.
Do you provide warranties for your watches?
Yes, we offer warranties on our timepieces. The duration and terms may vary depending on the specific watch. For detailed warranty information on a particular timepiece, please contact us directly.
How can I contact customer service?
You can reach us anytime via our Contact Us page. We aim to respond to all queries promptly.
Do you ship internationally?
Yes, we offer international shipping to various countries. Shipping fees and delivery times vary based on destination. Contact us for international shipping options and costs.