Return & Refund Policy
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be in original, unused condition, with all tags, certificates, and packaging intact.
- Watches that have been worn, altered, resized, or damaged after delivery are not eligible for return.
- Custom or personalized orders and items marked “Final Sale” are not eligible for return.
International Returns and Shipping
If you receive an item that is damaged or incorrect, contact us immediately through our contact form. International shipments may incur additional fees, duties, and taxes, which are the responsibility of the buyer. For international buyers visiting the U.S., we offer in-person pick-up to reduce shipping — contact us to coordinate.
Return Process
- Request an RMA number within the 14-day return window.
- Securely package the item with all original materials and clearly mark the RMA number.
- Ship using a trackable and fully insured method to the address provided by our team.
Refunds
Once the item is received and inspected, refunds are processed within 7 business days to the original payment method. Original shipping fees and handling charges are non-refundable; restocking fees may apply for some items.
Exchanges
To exchange an item, follow the return process and place a new order for the desired item. Exchanges are subject to availability.
Additional Notes
Watches showing signs of wear, damage, or modification will not be accepted for return or refund. Final Sale and custom orders are non-returnable and non-refundable.
Contact Us
Reach us through our contact form · Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)